Returns & Refund Policy

We want you to love your BeSPR!NG iced tea. If you're not completely satisfied with your purchase, please get in touch with us at luke@drinkbespring.com within 14 days of receiving your order.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

Change of Mind

Due to the perishable nature of our products, we are unable to accept returns for change of mind. If you have any concerns about your order, please contact us and we will do our best to resolve the issue.

Refund Process

Once your return or complaint has been reviewed and approved, refunds will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once the refund has been issued.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate cancellations, but once an order has been dispatched, it cannot be cancelled and the returns policy above will apply.